FAQs

Shuttle Buses run approximately every fifteen minutes and operate 24hrs a day.

For more information on our rewards card program, click here.

We accept all major credit/debit cards (Visa, MasterCard, Discover, Amex).

We accept cash at our Pay-on-Foot machines and in Lane 1 at the Main Exit Plaza.

If you lost something in our parking facilities or on a shuttle bus, contact us at (585) 292-4900.

To inquire about our ROC Employee Parking Program, contact us at (585) 292-4900.

No, reservations are not needed for any of our parking facilities, as we provide ample parking.

If you are using our Airport Valet Service and would like to make a reservation in advance, click here.

To view the FAQ for our Zoom Lane Program, click here.

Airlines require that you arrive at least 90 minutes before your flight departure time. This will allow you time to park, check-in, and go through the screening process.

The Greater Rochester International Airport is open 24 hours a day, ticket counters open as early as 4:00 a.m. and screening checkpoints open at 4:30 a.m.

Yes, the charging station can be found on the lower level, across from the breeze way and terminal entrance.

Yes, bicycle parking is available at the airport on the lower level. For additional information about this program please click here.

Yes, the height restrictions vary throughout the airport, please see the list below:

• Arrival & Departures level at the terminal is 12 feet and 6 inches.
• Long Term Garage is a 7 foot clearance.
• Short Term Hourly Lot is 12 foot clearance.
• Weekly Lot is 12 foot clearance.
• Yellow Shuttle Lot is 13 feet and 6 inches.
• Red Shuttle Lot is 13 feet and 6 inches.