Valet Frequently Asked Questions

1. How much does Airport Valet cost?

2. When can I drop off my vehicle in Valet?

3. What if my flight is delayed?

4. What if I change flights?

5. Is a reservation required?

6. When do I pay for services rendered?

7. Can I pay for the service in advance?

8. Is my vehicle secure?

9. Where do I drop off for valet?

10. Where do I pick up for valet?

11. Can I use my credit/debit card to pay for services rendered?

12. Can I pay with cash for services rendered?

13. How can I reach the Valet Service while I am out of town?

14. Where does my vehicle go?

15. My flight was delayed. Will someone be in valet when I arrive?

16. What if it snows while I’m gone?

17. What information do I need to use the valet?

18. What if I lose my claim ticket?

19. What if someone else is picking up my vehicle?


1. How much does Airport Valet cost?

To calculate the parking rates using the Airport Valet service, click here.

2. When can I drop off my vehicle in Valet?

The Airport Valet service is open from 4am until last departure of the day.

3. What if my flight is delayed?

Don't worry. We'll be doing our best to track your arrival.

4. What if I change flights?

If you have changes to your flight, please submit the changes online by valet@mapcoparking.com.

5. Is a reservation required?

No reservation is needed for Airport Valet. Simply pull up in front of the booth and our staff will guide you through the process from there. While reservations are not required, they are strongly recommended to save you time at the Airport. Make an online reservation now by clicking here.

6. When do I pay for services rendered?

Customers of our Airport Valet service will not pay for their services until their return. Upon your return, customers will report to the lower valet booth (in the lower terminal, same level as baggage claim) to pick up their keys and pay for the service.

7. Can I pay for the service in advance?

At this time, we do not accept payment in advance of services being rendered. Express checkout coming soon!

8. Is my vehicle secure?

Valet vehicles are currently being parked in an area designated for valet vehicles only. While this area is monitored by surveillance cameras and the Monroe County Sheriff’s Department, we encourage all valet customers not to leave anything of value in their vehicles. The liability statement on the back of each claim ticket clearly states: “This contract limits our liability. MAPCO Auto Parks does not assume responsibility for personal items left in the vehicle. Any claim for damage must be reported to the valet associate prior to leaving the premises.”

9. Where do I drop off for valet?

Customers wishing to drop-off for valet should pull up in front of the Valet booth located on the upper terminal roadway (Departures). The booth is located following all the airline drop-off points.

10. Where do I pick up for valet?

Upon returning from their flights, customers should pick up any luggage they may have in the lower level and then proceed out the nearest exit to the valet booth, located at the far end of the lower terminal roadway (level directly below the upper valet booth).

11. Can I use my credit/debit card to pay for services rendered?

Yes. Airport Valet accepts all major credit/debit cards (Visa, Mastercard, America Express, and Discover).

12. Can I pay with cash for services rendered?

No. The Valet Service does not accept cash as a form of payment. Only credit/debit cards will be accepted.

13. How can I reach the Valet Service while I am out of town?

The Airport Valet Service can be reached by emailing valet@mapcoparking.com

14. Where does my vehicle go?

Valet vehicles are parked in the secure designated valet area and monitored by surveillance cameras and the Monroe County Sheriff’s Department.

15. My flight was delayed. Will someone be in valet when I arrive?

The Airport Valet service return booth is open until the last flight comes in each day. If your flight is delayed, an attendant will be tracking the flight and will be in the booth upon your return. If you are returning on a different flight, please click here to update your flight itinerary, or email valet@mapcoparking.com

16. What if it snows while I'm gone?

As part of the Valet service, your car will be brushed off, windows defrosted, and interior warm for your ride home.

17. What information do I need to use the valet?

In order to use our services, customers will need to provide the attendants with their name, contact number while traveling and departing, and arriving flight information (Airline name and flight number).

18. What if I lose my claim ticket?

We ask that you hold onto your claim ticket in a safe place so that you can present it to one of our Valet Attendants upon your return. Should you lose your ticket and be unable to present it when picking up your vehicle, you will need to provide the Valet Attendant with a photo ID for identity verification.

19.  What if someone else is picking up my vehicle?

We understand that sometimes instances may arise where you will need someone else to pick up your vehicle. Upon making a reservation or checking in to use Airport Valet, please speak with the Valet Attendant and inform them who you will be authorizing to pick up the vehicle. When the individual claims the vehicle, they will need to present the Valet Attendant with a photo ID and pay for any charges the vehicle has accrued up the point of pick-up.

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