Airport Parking Rewards: Frequently Asked Questions
Frequently Asked Questions
The following are the answers to some of the most frequently asked questions about our Airport Parking Rewards Program. Have a question not already answered or need additional information? Simply send us an email to parking@mapcoparking.com
1. Why has the rewards program changed?
The new program distributes rewards more equitably than the previous system, and utilizes digital technology to process rewards in real time. The benefits are that our customers receive a single card, there is no need for punches, points can now be earned when utilizing our automated pay-in-lanes, and there is no need to mail in punch cards or to receive vouchers. Points are now earned based on dollars spent for parking rather than days parked. Rewards points may now be earned in short term parking as well as all other lots.
The new program distributes rewards more equitably than the previous system, and utilizes digital technology to process rewards in real time. The benefits are that our customers receive a single card, there is no need for punches, points can now be earned when utilizing our automated pay-in-lanes, and there is no need to mail in punch cards or to receive vouchers. Points are now earned based on dollars spent for parking rather than days parked. Rewards points may now be earned in short term parking as well as all other lots.
2. Do I have to sign up for an online account to utilize the rewards system?
No, however if you use our automated pay-in-lanes, you are required to have an online account to process the information on your pay-in-lane receipt and earn points. Also, online accounts users can check their rewards point balances, make changes to their personal contact information, and receive information about promotions and discounts.
3. How do I view my points?
To view your points, login to your account and click on the rewards tab.
4. What if I have a parking voucher?
As of 11/21/2011, we no longer can accept Takeoff Tickets. This program has been discontinued.
5. What do I do with my existing punch cards?
As of 11/21/2011, we no longer can accept punch cards from the prior rewards program. This program has been discontinued.
6. How do I add points if I use a automated pay-in-lane machine?
Customers using our automated pay-in-lane machines should press the green button on the machine to receive a receipt for their payment. Customer should sign-in to their account online, click on the rewards tab, and enter in the required information from the receipt (transaction number, ticket number, and your magstripe card number). Your account will update with the newly acquired points within 24hrs. Click here for a receipt example.
Customers using our automated pay-in-lane machines should press the green button on the machine to receive a receipt for their payment. Customer should sign-in to their account online, click on the rewards tab, and enter in the required information from the receipt (transaction number, ticket number, and your magstripe card number). Your account will update with the newly acquired points within 24hrs. Click here for a receipt example.
7. How do I redeem points if I use an automated pay-in-lane machine?
At the present time, our automated pay-in-lane machines will not process point redemptions. The easiest way to redeem points would be to utilize a cashier attendant (when available). Customers using the automated pay-in-lane machines must mail their receipt for the transaction to our rewards card processing center, along with their contact information, a letter requesting the refund, and their rewards card membership number. A customer service representative will contact you to make the adjustment (a check for a cash transaction or a credit to your debit/credit card for a debit/credit transaction).
At the present time, our automated pay-in-lane machines will not process point redemptions. The easiest way to redeem points would be to utilize a cashier attendant (when available). Customers using the automated pay-in-lane machines must mail their receipt for the transaction to our rewards card processing center, along with their contact information, a letter requesting the refund, and their rewards card membership number. A customer service representative will contact you to make the adjustment (a check for a cash transaction or a credit to your debit/credit card for a debit/credit transaction).
The rewards card processing center is located at 488 White Spruce Blvd, Rochester NY 14623.
8. How do I obtain a rewards card?
Rewards cards may be obtained from any exit lane cashier or by emailing your request to parking@mapcoparking.com
Rewards cards may be obtained from any exit lane cashier or by emailing your request to parking@mapcoparking.com
9. How does this program differ from the former rewards program?
The former rewards program issued punches based on days parked, which resulted in inequalities between the various parking facilities and did not allow our short term parkers to receive program benefits. The present program issues points based on dollars paid for parking and credits the customer at a rate of $8.00 for every $100 paid for parking.
The former rewards program issued punches based on days parked, which resulted in inequalities between the various parking facilities and did not allow our short term parkers to receive program benefits. The present program issues points based on dollars paid for parking and credits the customer at a rate of $8.00 for every $100 paid for parking.
10. What is the address of the Rewards Card Processing Center?
MAPCO Auto Parks
MAPCO Auto Parks
Agent for Monroe County Airport Authority
Parking Rewards Processing Center
488 White Spruce Blvd.
Parking Rewards Processing Center
488 White Spruce Blvd.
Rochester, NY 14623
11. How long will it take update my account with points earned from punch cards?
Please allow 14-21 days to process your request. As of 11/21/2011, this portion of the program has been discontinued.
Please allow 14-21 days to process your request. As of 11/21/2011, this portion of the program has been discontinued.
12. Where can I park to receive reward points?
Customers may receive rewards points when they park in any of our on airport or off-airport parking facilities.
Customers may receive rewards points when they park in any of our on airport or off-airport parking facilities.
13. What if I forget to present my rewards card to the cashier upon exit?
Customers who forget to present their card when paying for parking or who do not have it on them should save their receipt. Customer should sign-in to their account online, click on the rewards tab, and enter in the required information from the receipt (transaction number, ticket number, and amount paid). Your account will update with the newly acquired points within 24hrs.
Customers who forget to present their card when paying for parking or who do not have it on them should save their receipt. Customer should sign-in to their account online, click on the rewards tab, and enter in the required information from the receipt (transaction number, ticket number, and amount paid). Your account will update with the newly acquired points within 24hrs.
14. Where can I find the frequent parker rewards program rules/regulations?
To view the rules and regulations of our parking rewards program, click here.
To view the rules and regulations of our parking rewards program, click here.
15. Do I have to register online to receive rewards?
No, however if you lose your rewards card we will be unable to issue you a new one with your point balance, since we will have no way to verify your identity.
16. Do I have to present my rewards card to the cashier?
If you forget your rewards card, you may take a receipt from the cashier and claim your points online by signing into your account. A cashier is not allowed to manually enter the account numbers or redeem points even if the customer has memorized their account simply because there is no way to verify the customer's identity.
Click here to return to the rewards program overview page.